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Telephone Numbers for Deaf People and 9-1-1

  • Internet-based relay service are rapidly becoming the preferred method for phone calls between deaf people and hearing people
    • Video relay services, which uses a video connection and a video interpreter is the preferred Internet-based relay service
  • There is an effort underway to provide 10-digit geographic telephone numbers (regular telephone numbers) to deaf relay users
    • Today the hearing person calls an 800# of the relay provider and then asks to speak to the deaf person
    • 10 digit geographic telephone numbers is a major step to providing functional equivalency to deaf people
  • Telephone numbers are also important to deaf people access to 9-1-1 services
    • 911 PSAPs use the telephone number to locate the caller’s address
  • Relay providers can use the same infrastructure that is used to provide 9-1-1 service cell phone users for deaf relay users
    • Relay providers have a waiver from the FCC w/r/t providing E9-1-1 service to their deaf users
    • That waiver expires at the end of 2007
  • There are two proposals for providing telephone numbers to deaf relay users:
    • Existing model used for providing telephone numbers to hearing people  
    • FCC creates a new entity to assign telephone numbers to deaf people
  • The proposal to use the existing model for telephone number administration:
    • Will allow for the implementation of telephone numbers and 9-1-1 service to deaf people before the end of the year
    • Is functionally equivalent
  • The proposal for the FCC to create a new entity:
    • Is unnecessary
    • Is not functionally equivalent
    • Will delay deployment of telephone numbers and 9-1-1 service for at least 12 months
    • Will require the FCC to extend the existing 9-1-1 waiver
    • May require the industry to develop a new 9-1-1 solution unique to deaf people
    • Will create a precedent for treating telephone service differently for deaf people into the foreseeable future